System Administrator / Web Developer
Skillset
| System Installations | Troubleshooting and Repair |
| Security and Recovery | Migration and Upgrade |
| User Training | Technical Support |
| Active Directory | Open Directory |
| Web Design | Web Programming |
| Database Design and Administration | Web Server Administration |
Professional Profile
- Eight years hands-on industry experience in System Administration and Technical Support
- Five years experience in Web Design and Programming including Database Administration
- Visionary problem-solver, able to resolve complex issues effectively within high pressure environment
- Adept in providing superior customer service resulting in optimal satisfaction, long-term loyalty, and retention
- Versatile, adaptable, and easily able to acquire and apply new technical skills
- Committed to best practices and industry standard protocols
- Bachelor Degree in Computer Information Systems
Experience
Support Engineer December 2009 – Present
Citrix Systems Inc
- Performance and Clients Group for Citrix XenApp Product Line
Information Technology Specialist July 2004 – December 2009
Coral Glades High School
- Provide IT educational solutions and technical support for both Windows and Mac Platforms
- Windows 2003 Server Active Directory Administrator
- Mac OSX Tiger Sever with Open Directory Administrator
- Filemaker Pro Database Administrator
- Migrate Windows Operating Systems with Apple Operating Systems
- Manage 1500+ workstations including both laptops and desktops
- Design and update data driven school website
- Intranet LAMP server administrator (Ubuntu Server)
- Created staff online workorder system and laptop reservation system
- User training
- Provide backup and recovery solutions
- Manage multiple client/server programs used in various computer labs.
- Complete Technology Inventory
Micro-Computer Technical Specialist July 2001 – July 2004
McFatter Technical Center
- Provided IT educational solutions and technical support for multiple domains
- Administered and maintained client networks
- Managed migrations, implementations, upgrades
- Active Directory Implementations and Deployments
- Disaster Recovery
- Support Multiple Servers on multiple domains
- Support for all printers, fax machines, phone systems
- Provide connectivity and troubleshoot network applications
IT Consultant and Web Developer January 2006 – Present
Multimedia Technologies Inc.
- PC repair, wired and wireless networking, disaster recovery, malware removal, system installation
- Web Design and Development
See Multimedia Technologies for portfolio.
Web Development
- Experience in design and development of dynamic websites for business and education
- Tools include Adobe Photoshop, Adobe Illustrator, Adobe Flash, Adobe Dreamweaver, MySQL GUI Tools, Netbeans IDE
- Markup in XHTML, CSS, XML
- Programming in PHP, MySQL, Javascript, Ajax, Actionscript
- Frameworks and Libraries include JQuery, CakePHP
- Cross browser support for all modern web browsers
- Development environments include windows, mac, and linux platforms
- Experienced setting up Apache and IIS for development and production use
Education
Broward County Vocational Teaching Certificate May 2009
University of Central Florida
Coursework to complete Vocational Education Teaching Certificate
Bachelor of ScienceMay 2005
Nova Southeastern University
Major in Computer Information Systems
